SUPPORT MODE

LineCrew Pro Support Workspace

Customer-approved, temporary and fully audited.

Platform Owner Console Open Support Company App

Checking your secure access…

Authenticator Code Required

Enter the current 6-digit code from your authenticator app before opening protected support controls.

Scan this code using Microsoft Authenticator’s Other account option or another authenticator app.

Manual setup key:

Authenticator code

Platform Support Console

This console never signs in as a customer. A company Owner or Admin must approve every request before aggregate diagnostics become available.

Beta / Pilot Applications

New website applications appear here. Approving creates a $0 Pilot company and sends the first company Admin an account invitation.

Pilot Command Center

One safe overview of company activation, setup progress, feedback, errors and pilot expiration.

New in 72 hours0

Needs attention0

Expiring in 3 days0

Errors in 24 hours0

Companies0

Awaiting approval0

Active sessions0

Open feedback0

Security modeRead only

Pilot and subscription access

Use this only to manage whether a company is in a pilot, active, past due, suspended or cancelled state. Existing pilot companies remain usable unless you suspend or cancel them.

Company

Status

Pilot ends

Request support access

Company

Access length

Reason

My support requests

Pilot feedback

Feedback intentionally sent to LineCrew Pro by signed-in pilot users.

Read-only company diagnostics

Recent sanitized technical errors

No passwords, keys, pricing, files, report notes or customer content are recorded.

Company Support Approvals

Approving lets LineCrew Pro support view aggregate diagnostics for your company for the selected time. It does not reveal notes, files, prices, customer records or passwords, and you can revoke access immediately.